FAQ

General Questions

DGS LAB is a fully digital dental laboratory specializing in the fabrication of high-precision restorations using advanced technology. Our mission is to deliver high-quality and dependable solutions that seamlessly combine technology, esthetics, and functionality.

At DGS LAB, we combine cutting-edge technology with deep expertise to deliver restorations that are both reliable and high in quality. Here’s why dental professionals choose to work with us:

  • Fully Digital Workflow – From design to fabrication, we utilize advanced CAD/CAM technologies that ensure exceptional accuracy and consistent quality.
  • Specialization in Implant Restorations – We have extensive experience and know-how in implant-supported prosthodontics, offering fully customized solutions for each case.
  • High Quality Standards – We select premium materials and follow strict quality control protocols, delivering restorations that are durable and esthetically refined.
  • Reliable Turnaround Times – We commit to clear delivery schedules, allowing you to plan your cases with confidence and without delays.
  • Personalized Support – We stand by your side throughout the entire process, offering expert consultation and technical guidance to help you achieve the best possible outcomes.

Our philosophy is built on three core principles:

  • Precision & Innovation – We invest in modern digital technologies such as CAD/CAM and 3D printing, constantly evolving our workflows to deliver restorations of the highest quality and predictability.
  • Personalized Solutions – Every restoration is designed based on the unique needs of the patient and the dentist, ensuring optimal fit, function, and esthetics.
  • Collaboration & Support – We believe that the success of a restoration lies in the close collaboration between dentist and dental technician. That’s why we offer ongoing technical guidance and are always available to discuss the specifics of each case.

Order Process

You can send your case to DGS LAB using one of the following methods: 

  • Through our online order form available on our website.
  • Via email, especially for cases involving intraoral scans (digital impressions).
  • By physical delivery of impressions – we can arrange pickup directly from your practice.

To ensure accurate processing of your case, please provide the following:

1. For digital impressions (intraoral scans):

• STL, PLY, or OBJ files via email

• Complete case information, including:
 – Type of restoration
 – Selected materials
 – Shade
 – Any specific instructions or preferences

2. For conventional impressions:

• The physical impression or working model

• A completed work order form detailing the case requirements

If you’re unsure about any part of the submission process, feel free to contact us — we’re here to help and provide clear guidance.

Turnaround time depends on the type of restoration and the specific requirements of each case. Every order is assessed individually, and we always get in touch with you to confirm the exact completion and delivery timeline. 

Yes, expedited delivery is available for urgent cases. However, this depends on the complexity of the restoration and requires direct communication to determine the exact turnaround time.

Materials & Technology

At DGS LAB, our digital restorations are created using advanced CAD/CAM systems and 3D printing technologies, offering superior precision, faster turnaround, and exceptional restoration quality. The digital workflow reduces human error, improves material strength, and allows for streamlined case management. In contrast, conventional restorations rely on manual impression-taking and fabrication methods, which may involve longer processing times and slightly lower accuracy compared to digital techniques.

At DGS LAB, we use high-quality, biocompatible, esthetic, and certified materials for all prosthodontic restorations. You can find the brand names of the materials we use in the dedicated “Our Partners” section of our website.

Yes, we offer warranties for both our materials and restorations. We exclusively use certified, high-quality, biocompatible materials, ensuring long-lasting performance and safety. Our warranties cover restorations under normal conditions of use and in accordance with the manufacturer’s guidelines. For each case, we provide specific information regarding the warranty terms and coverage.

Finance & Pricing

The cost of a case at DGS LAB is determined by several factors, including:
- The type and complexity of the restoration
- The materials used
- The technology required for fabrication
- The turnaround time
 

Depending on the clinical needs and the preferences of both the dentist and the patient, we can provide an accurate cost estimate tailored to each individual case.

We value your continued collaboration and commitment to DGS LAB. That’s why we offer customized offers and discounts based on the volume and frequency of your orders. Feel free to contact us for more information and a personalized pricing plan tailored to your needs.

We accept payments via bank transfer, IRIS (instant payment system), and cash.

The possibility of credit terms or a customized payment plan depends on the nature of our collaboration and the specific needs of each case. Please contact us to discuss your options — we’re happy to find the most suitable solution for you.

Shipping & Delivery

For locations outside of Athens, we ship completed cases via courier services. Within Athens, deliveries are handled personally by our team, ensuring optimal service and the safe transport of each restoration.

If a restoration arrives damaged or needs modification, we promptly review and correct the case. If the issue is due to an error on our part, we take full responsibility for the repair at no additional cost. In all cases, we communicate directly with the clinician to find the best and most efficient solution.

Absolutely — dentists are always welcome to visit our laboratory. We encourage in-person visits to explore our workflow, discuss clinical needs, and learn more about the services we offer. We are happy to arrange personalized appointments by request, providing full support and answering any questions you may have.

At DGS LAB, communication with our partners is a top priority. If you wish, you can receive updates on the progress of your case at every stage of production. Simply get in touch with us, and we’ll provide detailed information, including estimated completion time, pickup availability, or any additional steps required.

Need More Information?

Get in touch with us! Our team is always available to answer your questions.

Contact Us